My store is down, I cannot access to it.

Modified on Tue, 06 Feb 2018 at 10:35 AM

1. The best way is to roll-back the backup.

2. If you didn't create restore point, try disabling Mageplaza extensions by module:disable command. With normal setup, the command will look something like this: php bin/magento module:disable <extension_name> where you can get <extension_name> by running php bin/magento module:status

3. Before sending a ticket, please make sure you followed all the steps we described in our installation guide:

4. When sending us a ticket, please describe the issue in as much detail as possible, including screenshots. Zip the var/log folder, upload to online storage services such as drive, Dropbox and share it with us if possible.

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